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Returns & Exchanges
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How it Works
Confirm your refund or exchange
Send it off when you can
Common Returns Questions
What is your return and exchange policy?
We want you to love your Birdies. If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the purchase date, no questions asked. That's right—wear your Birdies around the house and even take them for a walk outside to make sure the fit and comfort are just right. If something feels off, shipping's on us for returns and exchanges in the US. You can begin your return or exchange by visiting https://returns.birdies.com/.
Once you receive a shipping label, please ship the order back to us within 14 days of requesting the label. We will issue a refund to the original form of payment once we receive your goods. If you have selected an exchange, we will send out the new order 1 to 3 days after the shoes you're returning are scanned by the carrier. You can drop off your FedEx SmartPost return at any USPS or FedEx location (including large retailers such as Office Depot, Target, Walgreens, Wal-Mart, Safeway, Vons, FredMeyer) within 14 days. Pro tip: A quicker way to exchange is to place a new order and return the original pair(s).
If you're outside the 30-day window but your Birdies are unworn and you would like more information about returning or exchanging them, please reach out to us at email@example.com.
Please Note: Because of the customization on these shoes, monogrammed Birdies are final sale, and we cannot offer returns or exchanges unless there is a product defect.
What if I am returning from outside of the U.S.?
We do not offer free return shipping outside of the U.S. We will accept returns from outside the U.S. and issue a refund once we receive those goods. For more information email us at firstname.lastname@example.org.
I received a pair of Birdies as a gift, how do I return or exchange them?
If you're not completely satisfied with your shoes, we will accept a return or exchange within 30 days of the purchase date, no questions asked. You can process your request through the "returning a gift" link in our Returns Center. You will be issued store credit to use on a new order.